At Elevate Wellness Labs, we want you to be satisfied with your purchase. If you're not completely happy, we're here to help.
 

We accept returns within 30 days of the date your order is delivered.

To be eligible for a return, the item must:

• Be unused and unopened.

• Be in its original packaging.

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For health and safety reasons, we cannot accept returns of products that have been opened, used, damaged after delivery, or are missing their original packaging unless they arrived defective or incorrect.

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Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery. Include your order number and photos of the product and packaging so we can resolve the issue as quickly as possible.

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To request a return, please contact us at:

Email: Elevatewellnesslabs@gmail.com

Please include:

• Your order number

• Your full name

• The reason for your return

Our team will provide instructions on how to complete your return.

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Contact Us

If you have any questions about this Refund & Return Policy, please contact us at Elevatewellnesslabs@gmail.com

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Shipping Policy

Order Processing

• Orders are processed within 1–3 business days after payment is received.

• Orders are processed Monday through Friday, excluding holidays.

• During peak periods, processing times may be slightly longer.

Shipping Times

Estimated delivery times are:

• Domestic: 4-6. business days

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Please note that delivery times are estimates and may vary depending on your location, customs processing, weather conditions, or carrier delays.

Shipping Costs

Shipping costs are calculated at checkout based on your location and selected shipping method.

 

Order Tracking

Once your order has shipped, you will receive a confirmation email containing your tracking information.

Lost or Delayed Shipments

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If your order has not arrived within the estimated delivery window, please contact us at elevatewellnesslabs@gmail.com. We will work with the shipping carrier to help locate your package.

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Incorrect Shipping Information

Customers are responsible for providing accurate shipping information. We are not responsible for delays or additional costs resulting from incorrect or incomplete addresses.

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Contact Us

If you have any questions regarding shipping, please contact us at elevatewellnesslabs@gmail.com.

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Privacy Policy

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Information We Collect

We may collect:

• Your name

• Email address

• Shipping and billing address

• Phone number

• Payment information (processed securely by our payment provider)

• Order history

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How We Use Your Information

We use your information to:

• Process and fulfill orders

• Provide customer support

• Improve our website and services

• Send order confirmations and shipping updates

 

Payment Security

We do not store your complete payment information. Payments are securely processed through trusted third-party payment providers.

Cookies

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Our website uses cookies to improve your browsing experience, remember preferences, and analyze website traffic.

You may disable cookies through your browser settings; however, some website features may not function properly.

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Sharing Information

We do not sell your personal information.

We may share information only with trusted service providers who help us operate our business, including payment processors, shipping carriers, and website service providers.

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Data Security

We use reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access or disclosure.

Your Rights

Depending on your location, you may have the right to request access to, correction of, or deletion of your personal information.

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Products

We strive to provide accurate descriptions and images of our products. However, product images and packaging may vary slightly from those displayed on our website.

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Pricing

All prices are listed in [Currency] unless otherwise stated.

We reserve the right to change prices, promotions, or product availability at any time without notice.

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Orders

We reserve the right to refuse or cancel any order for reasons including suspected fraud, pricing errors, or product availability.

If your order is cancelled after payment has been received, a full refund will be issued.

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Intellectual Property

All content on this website—including text, graphics, logos, images, and product descriptions—is the property of Elevate Wellness Labs and may not be copied, reproduced, or distributed without written permission.

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Limitation of Liability

To the fullest extent permitted by law, Elevate Wellness Labs shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or website.

Customers are responsible for using products according to the provided directions and warnings.

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Health Disclaimer

The information provided on this website is for informational purposes only and is not intended to diagnose, treat, cure, or prevent any disease. Always consult a qualified healthcare professional before using dietary supplements, particularly if you are pregnant, nursing, taking medication, or have a medical condition.

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Governing Law

These Terms & Conditions are governed by the laws of georgia, without regard to conflict of law principles.

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Changes to These Terms

We may update these Terms & Conditions at any time. Changes will become effective immediately upon being posted on this website.

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